FAQs
What condition must items be in to qualify for a return?
Items must show only reasonable wear and tear, with no accidental damage.
What is the return window for a refund?
You can return items within 30 days of receiving your item(s) for a full refund.
How long is the warranty for the product?
We offer a 1-year manufacturer warranty on all products. If you experience any issues within this period, please contact us for assistance.
How will I receive my refund?
Once your return is sent to us, a refund will be processed to the original payment method within 2 working days.
How do I initiate a return?
Contact our support team to initiate the return process and receive further instructions.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We may ask you for photographic evidence and guide you through a diagnostic process.
Still have questions?
Get In Touch
Our dedicated team will be happy to help. Please include the order number starting with TMS-XXXX and your email address so we can help you faster.