FAQs
Gotta question? Explore our frequently asked questions on all things MagSafe, Orders and Return.
MAGSAFE
Learn more about MODERN STANDARD's MagSafe
Are your wireless chargers compatible with MagSafe?
Yes, our wireless chargers are compatible with MagSafe. They are designed to work seamlessly with MagSafe-enabled devices, providing fast and efficient charging.
What is the maximum charging speed supported by your MagSafe chargers?
Our MagSafe-compatible chargers support up to 15W charging speed for iPhone models that support MagSafe technology.
Can I use your MagSafe chargers with non-MagSafe devices?
Yes, our MagSafe chargers are also compatible with Qi-enabled devices, but the charging speed may vary depending on the device.
Do I need a special adapter for your MagSafe chargers?
No, but we recommend using the supplied adapter for optimal charging performance with our MagSafe-compatible chargers.
Orders
Keeping track of your orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our delivery partner's website to check the status of your delivery.
How long does it take to process and ship orders?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, stock availability and our warehouse locations.
90% of orders are delivered within within the following timeframe. Please allow additional time if you live outside of major metropolitan areas.
United States: 4-8 business days
Australia: 4-8 business days
For detailed information, please visit our shipping policy page.
Do my orders include VAT and custom duty?
Yes, the final sale price is inclusive of all applicable taxes, including VAT and custom duty.
When an order is placed, our system will determine the nearest warehouse to process your order with available stock.
If the product is shipped from one of our overseas warehouses, we will ensure it is sourced from the closest location to you, and the price includes all relevant taxes and duties.
Is insurance included with my order?
Yes, all orders include insurance to ensure your products are protected during transit.
Return, Refund & Warranty
Shop with confidence. Return with ease.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product for a full refund or exchange. Please visit our Returns & Refunds page for more details.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide return authorization and instructions.
For more information, see our Return & Refund section.
What is covered under your warranty?
Our products come with a one-year warranty covering manufacturing defects. If you experience any issues, please contact our customer support team.
How long does it take to receive a refund?
Once we receive and inspect your return, we will process the refund within 2-3 business days. The refund will be issued to the original payment method.