Handling Your Order
STEP 1
Place An Order
After successfully placing an order, you will receive an email notification with your order summary.
If you notice any errors in delivery detail, please contact our customer service team immediately.
STEP 2
Fulfilling Your Order
It takes 1-2 business days for our warehouse team to fulfil your order and hand them over to our logistics partners.
You will receive an email containing the tracking number once the order is dispatched.
Our team will contact you if we require any additional information to ensure smooth and accurate delivery.
STEP 3
Out for Delivery
Once our logistics partner has received your order, you can track the progress using the tracking number provided.
90% of our deliveries will arrive at our customers 4-8 business days after leaving the warehouse. However, for rural or remote locations, please allow additional time.
What you need to know
WHERE DO WE SHIP?
We offer shipping to the United States and Australia, with more destinations being added regularly. Keep checking back for updates on new locations.
PROCESSING TIME
Processing time refers to the period it takes to pack your order and have it leave the warehouse. Typically, this takes about 1-2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframe
After leaving the warehouse, the delivery timeframe is between 4-8 business days. An accurate estimate will be provided at checkout.
Please allow an additional 1-2 business days for the order to be processed by our warehouse.
FAQs
What's the minimum order value for free shipping?
United States: $9.95 flat rate shipping, or FREE shipping on orders over $75. All orders ship securely from our California warehouse.
Australia & Canada: Free shipping on all orders with no minimum purchase required.
Are my orders insured and trackable?
Yes! All our orders are insurance and trackable. If your product is damaged or lost in transit, our customer team will be happy to help.
How long does it take to deliver my order?
United States:
Delivery times vary by region:
- West Coast: 1 business day
- Central States: 2 business days
- East Coast, Alaska & Hawaii: 3-4 business days
Non-metropolitan areas may require additional transit time.
Australia:
Most metropolitan deliveries arrive within 2-5 business days after dispatch67. Regional and remote areas may require 4-7 business days, with some outlying areas taking up to 10-12 business days612.
Canada:
Deliveries typically arrive within 2-4 business days to metropolitan areas1. For non-metropolitan locations, please allow 3-6 business days for your package to arrive.
We ship all orders from our secure warehouse facilities with tracking provided. 90% of our orders are delivered within our standard timeframes, but delivery times may occasionally be affected by factors outside our control. For time-sensitive orders, express shipping options are available at checkout.
Please note: Delivery timeframes begin once your order has been processed and dispatched from our warehouse, not from the order date.
What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact us at info@modernstandard.co for assistance.
Still have questions?
Get In Touch
Our dedicated team will be happy to help. Please include the order number starting with MSCXXXXXXXXXX and your email address so we can help you faster.