FAQs

It depends on where you are:

• West Coast: 1 business day
• Central US: 2 business days
• East Coast, Alaska & Hawaii: 3–4 business days

These delivery windows start once your package is picked up by the carrier, not when you place your order. Think about it: we can't control weather delays or carrier hiccups, but we can pick the fastest route to get your gear to you.

For detailed information, please visit our shipping policy page.

We partner with USPS, FedEx, and UPS—but here's the smart part: we don't just pick one and call it a day. Our system automatically selects the fastest, most reliable service based on your specific ZIP code. Technology that works with your delivery, not against it.

For detailed information, please visit our shipping policy page.

90% of orders leave our California warehouse within 1 business day.

We don't charge extra for "priority processing" because efficient fulfillment should be standard, not an upcharge.

During peak seasons, things might take a bit longer—but we'll keep you in the loop if that happens.

For detailed information, please visit our shipping policy page.

Yes, the final sale price is inclusive of all applicable taxes, including VAT and custom duty.

When an order is placed, our system will determine the nearest warehouse to process your order with available stock.

If the product is shipped from one of our overseas warehouses, we will ensure it is sourced from the closest location to you, and the price includes all relevant taxes and duties.

Yes, all orders include insurance to ensure your products are protected during transit.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product for a full refund or exchange. Please visit our Returns & Refunds page for more details.

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide return authorization and instructions.

For more information, see our Return & Refund section.

Our products come with a one-year warranty covering manufacturing defects. If you experience any issues, please contact our customer support team.

Once we receive and inspect your return, we will process the refund within 2-3 business days. The refund will be issued to the original payment method.